Refund Policy

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Due to hygiene and safety considerations associated with personal-care products:

• Products cannot be returned once delivered and opened/used.

• Refunds are not provided for opened or used products.

Exceptions

We will offer a replacement or refund if:

• You received the wrong product.

• The product arrived damaged or defective.

To be eligible, please contact us within 48 hours of delivery at [your business email] with your order number, a description of the issue, and photos of the product/packaging.

Refund Process

Once approved, refunds are processed to your original payment method within [5–7] business days. Replacement items, where applicable, are dispatched within [2–4] business days of approval.

Cancellations

Orders can be cancelled before dispatch by contacting us at [your business email]. Once an order has shipped, it can no longer be cancelled.